Vsured is a comprehensive Visitor Management System (VMS) and Digital Register solution that simplifies and enhances access control for communities, estates, schools, organizations, parking lots, conferences and events. It offers a user-friendly app for secure and authorized entry, ensuring a safe and efficient environment for residents, members and visitors (guests).

To sign in as a resident/member/employee, the admin must first create an account on Vsured. Then the admin can add residents During the account creation process, you will provide the necessary information, and upon successful registration, the system will send login credentials (email and temporary password) to the email address provided by the admin or sub-admin. These credentials will allow you to access the Vsured platform.

Certainly! Vsured provides a secure and convenient password reset mechanism. In the event that you forget your password, you can initiate the password reset process by clicking on the "Forgot Password" link on the login page. The system will guide you through the steps to set a new password.

As a resident/member/employee, you have complete control over your profile information. You can upload and display a profile picture to personalize your account. Moreover, you can manage essential personal details, such as your name, contact information, address, and other relevant information. Vsured provides an intuitive profile editing interface, making it easy to update your details as needed.

Your Vsured profile includes a unique identity code and a corresponding QR code, which serve as your permanent access code for the community/estate/organisation. These codes facilitate easy identification and access control. You can readily view and access these codes in your profile section.

For enhanced security, Vsured allows you to change your account password at any time. To do so, navigate to the profile settings section, where you will find an option to update your password. By following the provided guidelines, you can set a new and secure password of your choice.

Absolutely! Vsured equips you with the functionality to generate different types of access codes, tailored to suit various visitor scenarios:

• Static Code: Ideal for granting access to a visitor for a specified duration (daily, weekly, or monthly). You can input the visitor's details, set the visit period, and generate a static access code and corresponding QR code for the visitor. Additionally, you can copy, download, and share these links. This type of code is not necessary for authorization at access point even though the host will get notification.
• Single Code: Suitable for one-time access situations. You can input the visitor's details, and Vsured will generate a single access code and QR code for the visitor. Like the static code, you can copy, download, and share the access code link. This type of code will be verified at access point for authorization by the host.
• Bulk Code: Convenient for events conferences, or gatherings either for paid or unpaid functions. You can input event details, including the date and time, and set the number of codes to be generated based on the required capacity. Vsured will generate multiple access codes and corresponding QR codes for the event, facilitating access for numerous attendees. You can copy, download, and share these links and the GPS coordinate link for the event's permanent house address. This type of code is not necessary for authorization at access point even though the host will get notification but it verification will be based on the parameters set up by the host.

Vsured acknowledges the importance of residents' feedback and concerns. Through the i-Report feature, you can conveniently report issues or incidents:

• Vsured provides a list of predefined issue options Select from Predefined Issue Options: that accurately describe various problems or incidents. You can choose the most appropriate option that matches your report.
• Confirm Issue Option: Before submitting your report, you have the opportunity to confirm the selected issue option to ensure accuracy.
• Provide Additional Comments or Details: For comprehensive reporting, you can include additional comments or details related to the reported issue.
• Review and Post: Before posting the report, you can review a summary to ensure accuracy. Once posted, the selected audience, which may include Admin, Sub-Admin, or Checker, will receive a notification about the reported issue.
• Log and Graphical Report: The system maintains a log of reported issues, providing a comprehensive summary of each issue. Additionally, Vsured generates graphical reports summarizing reported issues within specified periods.

Yes, Vsured boasts a robust e-Marketplace where residents can browse and purchase products and services from registered vendors within the community. The e-Marketplace offers a user-friendly interface with the following features:

• Browse and Search: Residents can easily browse and search for products or services based on vendor, product/service type, and price range.
• Product/Service Details: Each product or service listed in the e-Marketplace includes detailed information, such as images, descriptions, and pricing, to facilitate informed purchasing decisions.
• Shopping Cart: Residents can add selected items to their shopping cart for future purchases, streamlining the shopping experience.
• Purchase Process: During the purchase process, residents can review the items in their shopping cart, confirm their selection, and proceed to payment. Vsured seamlessly integrates with a payment gateway to facilitate secure online payments.
• Payment Receipt: Upon successful payment, residents will receive a payment receipt that can be downloaded and shared as required.

As a resident/member/employee, you can efficiently schedule events or appointments through the Vsured platform:

• Event Details: Input essential event details, including the event name, description, location, date, and time.
• Invited Guests: Invite guests to the event by providing their names, phone numbers, and optional email addresses. Vsured enables you to invite multiple guests for a given event.
• Calendar Integration: The system will create and update the event on your calendar, allowing you to manage the event directly through your calendar interface.
• Event Editing: Flexibility is key, and Vsured allows you to edit event details at any time. You can modify the event name, description, location, date, and time to accommodate changes.
• Access Code Generation: For secure access to the event, Vsured generates a single access code, which can be shared with attendees for smooth entry.
• GPS Coordinates: In addition to the access code, Vsured generates GPS coordinates for the event's permanent house or office address, further facilitating location identification.

We understand that providing exceptional support is paramount to a great user experience. Vsured offers a comprehensive support system:

• Help Page: The help page serves as a central hub for support resources. From the help page, users can access various assistance options.
• Support Website: By visiting the support website, users can access a wealth of information, tutorials, and guides to troubleshoot common issues or inquiries.
• "Email Us" Option: In case you require direct assistance from our support team, the help page includes an "Email Us" option that enables you to send inquiries or report problems directly to our team.
• FAQ Section: The FAQ section provides a repository of frequently asked questions along with detailed answers, offering immediate resolution to common queries.

Indeed, sub-admins have the privilege to manage essential system-wide settings, ensuring a tailored experience for the community/estate/organisation. These settings include language preferences, time zone configurations, date formats, user roles, visitor registration settings, security settings, billing, and subscription options, among others.

Yes, authorized users with admin privileges can initiate the upgrade process and assign admin/sub-admin roles to regular residents.

Only authorized individuals such as super admins or existing admins can initiate the upgrade process, ensuring proper verification and eligibility.

Once upgraded, the member/resident/employee receives a notification about their new role and privileges, along with relevant details and instructions regarding their admin responsibilities.

Yes, authorized users with admin privileges can initiate the downgrade process to revert an admin to a regular member, resident or employee status.

The admin's privileges are deactivated, and their account is reverted to a normal member, resident or employee account without the added features of an admin role.

Yes, the admin who is downgraded to a resident receives a notification informing them about the change, along with relevant details and instructions regarding their new account status as a resident.

Yes, authorized users with admin privileges can initiate the downgrade process to change an admin's role to that of a member, resident or employee within the system.

Yes, members, residents and employees have the freedom to join any group or forum within the community.

Residents' dependents can post, edit, comment, like, and delete posts in the group/forum.

Yes, members, residents and employees can view adverts placed by the admin within the community.

Members, residents and employees can click on the advert to access more information about it.

Members, residents and employees receive notifications about available surveys or feedback.

Members, residents and employees can activate the panic button on their devices in emergency situations, The residents can choose options such as medical, security, or domestic help based on the nature of their emergency.

A notification is sent to all community members, informing them about the situation and the member in need, Only the Admin and Sub Admin have access to the current GPS coordinates of the member, resident or employee in distress.

The Admin and Sub Admin promptly notify the appropriate agencies or emergency services for quick assistance.

Beyond the Value-Added Services of access to vending services (such as Cable, Airtime, Data, Internet and Utility), Vsured can be used by estates and communities to drive compliance to dues payment by Admin and Sub Admin disable the resident or member and their dependents from generating access code for their visitors even though they can use their own ID access code.

There are various services on Vsured and they have different pricing. There is the Platform Subscription that is based on the number of principal users of any particular community or institution and there is the aspect of the Value-Added Services and Ticketing that users can use their cards to make payment (and as such the card processing fee is based on the payment gateway provider).

The Vsured platform gives users four (4) language options which include English, French, Spanish and Arabic.